Our commitment to quality

BV_certification_9k-14k-SA_tracciati_220The host environment we wish to offer the child and his/her family must be of the highest quality. In this context, the Esedra company is committed to fully complying with the requirements and recommendations of the different partners involved in the early childhood nursery sector. However, with the aim to be part of a continuous improvement process, Esedra established its own quality assurance system and has validated it through different certifications obtained from the agency “Bureau Veritas”.

 

AFSCA regulations:

The AFSCA is the federal agency for food chain safety. It is the regulatory agency responsible in particular for ensuring the safety, hygiene and food quality in communities to protect children’s health

The activity of our children’s homes is authorized by this federal agency and is subjected to rigorous and regular checks.

 

ONE regulations:

The Office of Birth and Childhood is the leading organization of the Federation Wallonie Bruxelles on all matters relating to children, particularly those for child care facilities outside the family environment. ONE provides support, monitoring and evaluations of the structures of caring for children aged 0 to 12.

Our four children’s homes are licensed by the ONE and regular visits are organized to control the quality of care and compliance with recommendations and regulations in force in different sectors such as health, the host project, the conformity of the infrastructure …

 

ISO 9001: Quality assurance system:

ISO 9001 specifies requirements for the organization of a quality management system and allows us to leave nothing to chance. All sectors involved directly or indirectly in childcare are constantly the subject of reflection: educational sector, catering, hygiene …
For each of these areas, procedures and work instructions have been prepared and professional practices are subject to regular checks at internal or external audits to assess the compliance of our children’s homes with the established requirements in this standard. ISO 9001 was granted to ESEDRA in 2013. Since this date, external audits have confirmed this certification and have extended its validation. The last audit took place in January 2017; the next inspection is planned in February 2018.

 

ISO 14001: Environmental System:

The ISO 14001 is an international standard that defines a set of specific requirements for the establishment of an environmental management system within an organization. It aims to help companies manage the impact of their activities on the environment and to demonstrate the effectiveness of their management.

ESEDRA has therefore decided to organize its business in the light of its impact on the environment and fully promotes awareness of children, staff, suppliers and partners, but also families who attend the nursery, so that environmental awareness grows in each and that certain “sustainable” behavior are maintained, particularly in the private sphere. ISO 14001 was granted to ESEDRA in 2014. External audits have afterwards confirmed this certification and have extended its validation. The last audit took place in January 2017; the next inspection is planned in February 2018.

 

SA8000: Social responsibility:

The company ESEDRA is also committed to social responsibility in accordance with the requirements of the SA8000 standard.
This standard refers to the conventions of the International Labour Organisation, the Universal Declaration of Human Rights and the Convention on children’s rights. It encourages organizations to develop, adopt and maintain appropriate professional practices.
This framework requires compliance with various criteria: health and safety, freedom of association and collective bargaining, freedom from discrimination, disciplinary practices respecting the human dignity, respect of laws and conventions on the working hours and the staff remuneration, adoption of managerial system for the implementation of requirements of SA8000 standard.

The first SA8000 certification was granted in 2014 Twice a year, an external auditor checks the implementation and the development of the management of the SA8000 standard. The last audit took place in July 2017 and confirmed our commitment and our certification.

 
 
QUALITY, ENVIRONMENT, SAFETY AND SOCIAL RESPONSIBILITY POLICIES:
 
Quality policy

To satisfy the parties involved and to continue our company’s mission, Esedra would like to assure you that:

  • The children’s needs in terms of their physical growth, nutrition, socialising, as well as their psychological, relationship, emotional, cognitive and psychomotor skills development, to name but a few, will be fulfilled. This will ensure that the children develop under the best possible conditions towards the next stages of their life, but also allow them to be a real “actor” in their life and to create strategies to improve their environment.
  • The families who trust us to look after their children are happy and have peace of mind as their kids are physically and mentally safe and they know that their children are leading players in their education, which makes them actors within the ESEDRA Nurseries.
  • We follow and comply with the requirements of the authorities and institutions governing the sector of childcare facilities, in accordance with existing laws and specifications.
  • Any new expectations and requirements are received and assessed to continuously improve the service level provided.
  • ESEDRA’s educational programme will be implemented and developed.

 

Environmental policy

In terms of the environment, ESEDRA shall uphold the following guidelines and invest the necessary resources:

  • To spread awareness and train staff, suppliers and partners, as well as any families who attend our nurseries.
  • To work in accordance with applicable laws and regulations regarding the environment and safety, while considering them a starting point for continuous improvement.
  • To prevent and reduce any pollution caused by our business, while immediately implementing the provisions of the system’s regulations, as well as the procedures and operational instructions, and making sure they are respected by everyone at different levels of the organisation and by external colleagues.
  • To optimise the use of food, food products and consumer goods, while improving the supply of provisions to minimise leftovers and waste.
  • To constantly control the consumption of energy resources to avoid waste, while working to improve the performance of our facilities by adopting appropriate internal management methods.
  • To strive to reduce the amount of waste produced while ensuring that we recycle in accordance with, and beyond, any applicable regulations, where possible.
  • To keep all processes under control and to determine any critical points in order to prevent, avoid and manage potential emergencies.
  • To constantly reassess and adjust the Management System by setting new goals to achieve, with a view to continuous improvement and the adoption of best practices.
  • To maintain a high level of external communication, in particular through official statements, on the environmental effects of the business.

 

Safety policy

The Management considers workplace health and safety an essential requirement for the development of these activities. Consequently, ESEDRA adopts all the necessary coherent and realistic measures in order to:

  • Prevent and reduce workplace accidents and the outbreak of occupational diseases among workers within our workplaces by collecting information provided by workers on their awareness and knowledge of safety issues and the specific issues of their jobs;
  • Strength the culture and involvement by encouraging everyone, through training and information, to understand their responsibility regarding health and safety at the workplace;
  • Ensure that the services are designed and provided while prioritising workplace health and safety, by establishing specific goals and implementing the activities provided for by the Workplace Health and Safety Management System, including the monitoring meetings and annual review;
  • Regularly check and continuously improve the effectiveness and efficiency of the Workplace Health and Safety Management System by collecting tangible proof of the application and effectiveness of the safety improvement plan and by sharing the methods used and results achieved;
  • Comply with applicable Belgian workplace health and safety laws, while ensuring they are constantly updated and applied to the services provided by ESEDRA. This will also be done through a legislative compliance audit conducted by an external consultant.

 

Social responsibility policy

Esedra would also like to pursue the following social goals:

  • To develop our employees’ motivation and satisfaction by providing them with the appropriate tools, as well as the opportunity to take on responsibilities and to share the chosen strategies and objectives.
  • To adopt policies with suppliers that strengthen our partnership while fully complying with contractual agreements and ensuring that the relationship becomes permanent and leads to the identification and development of products and services that satisfy our customers. The Esedra management is therefore committed to ensuring that the people who work with the company, whether they are employees or suppliers, share and comply with the following principles:
  • To work in a safe environment by adapting the facilities and their conduct to the principles of applicable regulations and best practices in terms of safety, in order to avoid any accidents or negative impact on the health of the children, employees and colleagues.
  • To set up an appropriate and harmonious working environment and to encourage communication, transparency, mutual respect, and everyone’s right to be heard. To limit any conflict as much as possible.
  • To encourage the development of everyone who works with the company from a human and professional perspective, through lifelong learning and by providing information on everyone’s rights and obligations, on the company’s rules and on the type of contract.
  • To align wages according to the type of contract, excluding any risk of harassment or discrimination whatsoever.
  • To organise work in a way that respects everyone’s personal requirements, starting with their working hours, while minimising overtime and ensuring that any such hours are made up. To try to meet colleagues’ personal requirements, when possible, in terms of holidays and leave, while ensuring that the nurseries continue to run smoothly and complying with the law.

Moreover, in full compliance with Belgian and international law, Esedra shall:

  • Never hire minors and comply with agreements with schools regarding the handling of relationships with interns by helping them feel part of the Esedra family.
  • Recruit staff objectively by assessing their skills, without applying any racist or discriminatory criteria whatsoever.
  • Comply with the work contract, only adopt disciplinary practices in line with this contract and promote workers’ freedom of association.
  • Ensure that regulations, legislation and best practices are constantly updated, so we can always react and comply with the requirements of socio-economic change for the operating environment.
  • Guarantee constant internal and external communication channels so relevant needs are heard and to communicate the results of our activities.
  • Encourage suppliers so they increasingly apply the same principles at their own companies in order to build a responsible and solid supply chain.

The rules and mindset of SA 8000 are the perfect tool for Esedra to achieve the aforementioned goals which we have set ourselves and for which the Management will provide all the necessary resources. The Management will evaluate the progress of these goals thanks to the system and its indicators with a view to constant improvement.

Regarding the four policies, the management shall:

  • Ensure that internal and external communication is clear and swift in order to prevent risks and to improve everyone’s level of satisfaction.
  • Promote the continuous improvement of the company’s activities by regularly evaluating the performance indicators on the dashboard, as well as running system checks.
  • Ensure that the in-house rules are properly applied and developed, while providing the necessary resources to achieve the goals.
  • Apply best practices for the sector and follow the management principles of standard ISO 9001:08, which is considered the leading guideline for supporting the company’s mission.

We are all committed to implementing and supporting the company policy.